Pre-Order & Purchase Options Policy

RobotXShop Pre-Order & Purchase Options Policy

Last Updated: Feb, 2026

This Policy governs all Products designated as “Pre-Order.”

 

 

1. Pre-Order Definition

Pre-Order Products are not in stock at the time of purchase and may require production allocation.

Estimated delivery timelines are projections only.

 

 

2. Purchase Options

2.1 Full Payment Pre-Order

Customer pays full purchase price at order placement.

2.2 Deposit Pre-Order

Customer pays a deposit to reserve production allocation.

Remaining balance must be paid prior to shipment.

Failure to complete payment may result in forfeiture of deposit.

 

 

3. Production Allocation

“Production Allocation” occurs when:

  • Manufacturing slot is assigned

  • Components are ordered

  • Assembly begins

Once Production Allocation begins, cancellation terms change.

 

 

4. Cancellation Terms

4.1 Deposit Orders

Deposits are non-refundable once Production Allocation begins.

If canceled before allocation, refund may be issued minus processing fee.

 

 

4.2 Fully Paid Pre-Orders

Cancellation requests:

  • Before Production Allocation → Refund minus 5% processing fee

  • After Production Allocation → Subject to 15–30% cancellation fee

  • Custom-configured robots → Non-refundable once configuration confirmed

Refunds processed within 10–15 business days.

 

 

5. Delivery Delays

Estimated delivery dates are not guaranteed.

Delays caused by:

  • Supply chain issues

  • Regulatory approval

  • Logistics disruptions

  • Government actions

Do not automatically qualify for refund.

If delay exceeds 90 days beyond estimated timeline, customer may request:

  • Refund minus non-recoverable production costs
    or

  • Continued reservation with priority fulfillment

 

 

6. Pricing Protection

Pre-Order pricing is locked once order is confirmed.

RobotXShop reserves the right to adjust future pricing for new orders.

 

 

7. Reservation Transfers

Pre-Order reservations may not be transferred without written consent.

Speculative bulk reservations may be canceled at RobotXShop’s discretion.

 

 

8. Liability Limitation for Pre-Orders

RobotXShop shall not be liable for:

  • Market value fluctuations

  • Resale losses

  • Project delays

  • Opportunity costs

Total liability shall not exceed the amount paid.